Nani Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at nanicleaning.com or contact us about our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Messages you send through our contact form
- Service preferences and scheduling information
We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on the site. This is collected through standard web analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and booking requests
- Confirm and manage cleaning appointments
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device. We use them to remember your preferences and understand how our site is used. You can control cookie settings through your browser or through our cookie consent banner. See our Cookie Policy for full details.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are typically retained for up to two years for business record purposes.
5. Your Rights (PIPEDA / Canadian Privacy Law)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, contact us at [email protected].
6. Third-Party Services
Our website may include embedded maps (Google Maps) and links to third-party websites. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +1 905-749-6221
- Address: 2350 Bridgeport Rd, Richmond, BC V6V 1X7, Canada